I'm frequently asked by customers if they can visit my shop, the answer is YES! I am delighted to welcome customers and friends at our retail cigars shops in London and Liverpool (as well as my Robert Graham Cigars and Whisky shops in Glasgow and Edinburgh) but if you want the lowest mail order prices in the country as well as rapid delivery....order online through my websites. You will onlyÂ receive superior quality Havana cigars that are fully guaranteed to be of the highest possible quality available in the UK
Of course this is another reason why our
customer service levels are so high, as most of the other cigar
merchants online, their internet business is simply a side line
where as their shop is the main business. For C.GARS Ltd it
works in reverse, as our internet and mail order business is
operated by a dedicated team of trained advisors online 24 hours
a day every day of the year for your convenience.
So here's the tips:When purchasing from an Internet cigar company ensure that they have a physical address and telephone number/fax number clearly displayed on their website and check that the telephone number actually exists. PO Boxes are always suspicious.
What country are you purchasing from? We believe the UK and indeed English Market Selection (EMS) cigars are of the finest quality in the world. Other countries do have excellent quality Havanas, as well as excellent cigar merchants, but make sure you know which country you are dealing with. As some countries do have lower grade Havana's than ours in our opinion. Further most other countries have little or no quality control whatsoever.
Does the cigar merchant give advice and tasting notes online and indeed by telephone? Are they happy to call you back so you are not wasting your money on the phone call? If not, it's a sign for caution.
The vast majority of our cigars are English
Market Selection, supplied by Hunters & Frankau, the official
importers and distributors for the United Kingdom. The
exceptions are particularly in the Aged, Rare and Unusual
category and of course the occasional specials bought back
directly from Havana during my thrice yearly visits.
Always ask the cigar merchant where does he
store his Havana cigars? And at what temperature and humidity?
Correct storage and conditions are essential for Havana cigars to be
in optimum condition. If they are a UK cigar merchant have their
staff been trained in the manufacture, storage and service of Havana
Cigars? C.GARS Ltd staff have been trained at Hunters & Frankau
If the cigar merchant is an internet only company can you actually arrange to visit their premises? C.GARS Ltd are happy to see clients by appointment at either of our offices.
The internet is a mine of information and its relatively easy to get good recommendations as well as warnings on cigar merchants by asking questions on the bulletin boards and newsgroups such as:
These newsgroups are also excellent for getting real opinions from real people about cigars they like and dislike.
Finally if you are offered Havanas that seem to inexpensive to be true....they are likely to not be the real deal! The most frequently counterfeit cigars are Cohiba Esplendidos and Romeo churchills as well as Millennium jars and Montecristo no.2......suspicion on small sized cigars such as Montecristo no.4's and Bolivar Bonitas is just paranoia (!)
As you can see its as important to 'know your cigar merchant' as know your cigars!
Well that's my thoughts and tips on buying on the internet, but if you've got any specific questions, don't hesitate to drop me an email as I'm always happy to advice. firstname.lastname@example.org
The above article has sparked a response from Chris Anthony, a cigar aficionado who resides in France! If you'd like to add your response, please email me at email@example.com
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